A local team for owners
who can't always be here.
We help owners who aren't on the ground every day: clear updates, practical operations, and someone local who can walk the property, coordinate vendors, and respond when the unexpected happens — across Playa del Carmen, the Riviera Maya, and Quintana Roo.
PlayaStays at a glance
- Based in Playa del Carmen, Q.R.
- Serving the Riviera Maya & Quintana Roo
- A local operations team on the ground
- Hosting on Airbnb since 2012
- Short-term, long-term & hybrid management
Ownership should feel like an asset — not a second job.
Many owners love the Riviera Maya — but distance, time zones, and coastal wear-and-tear make “hands-off” ownership harder than it sounds. Small issues become expensive when nobody local is watching.
PlayaStays exists to give foreign and absentee owners a dependable local layer: oversight you can trust, communication you can actually use, and operations that match how you want to use the property — short-term stays, longer bookings, or a thoughtful hybrid — without you having to manage every detail from abroad.
Local presence, practical execution.
Local presence
Local walk-throughs, vendor coordination, and real-time problem-solving beat remote guesswork — especially in a coastal market of humidity, salt air, pools, and HOAs.
Strategy that fits your goals
We help you think through short-term, longer-term, and hybrid approaches so the plan matches your risk tolerance, cash flow, and how often you use the home.
Owner visibility
Structured updates and reporting so you know what happened, what it cost, and what comes next — without chasing people across time zones.
Coordination, not chaos
Maintenance, cleaning, and HOA logistics run on a clear operating rhythm — so residents and guests get consistency and small issues are caught early.
Compliance-minded
We respect community rules and platform requirements, and we're direct about what applies to your building, municipality, and channels — not blanket promises.
Built for owners who need structure and communication.
Built by an owner-operator, run by a local team.
Chris founded PlayaStays with a clear focus: owner experience, disciplined systems, and management quality rooted in the day-to-day reality of Playa del Carmen and the Riviera Maya. He has been hosting on Airbnb since 2012, and years of travel and living across markets inform how we design communication, guest experience, and local execution.
You won't find a wall of fake bios here. Day-to-day work is handled by our local operations team in Playa del Carmen — the same people coordinating vendors, turnovers, and guest communication so owners get consistency, not promises on a slide deck.
Values that match serious ownership.
Transparency
Clear expectations, documented decisions, and reporting you can rely on.
Responsiveness
When something needs attention, you're not left guessing whether anyone saw the message.
Operational discipline
Sustainable processes — for your property, your guests, and your reputation in the building or community.
Long-term partnership
Built for owners who want a stable manager relationship — not a revolving door of vendors and excuses.
Protecting asset value
Good management is preventative: maintenance, presentation, and guest experience all affect long-term resale and rental performance.
Less stress. Fewer surprises.
What owners ask before they reach out.
Three differences. Local team: we operate on the ground in Playa del Carmen and across the eight Quintana Roo markets we cover, not from a U.S. call center. Founder-direct access: every owner can reach our founder directly — no queue, no account-manager rotation. Honest fee model: 10% LT / 15% ST + $125/mo Property Care fee, no hidden tier upsells, no long contracts.
Founder-led and built to scale. We manage roughly 200 properties across 8 Quintana Roo cities (Playa del Carmen, Tulum, Puerto Morelos, Akumal, Xpu-Ha, Cozumel, Isla Mujeres, Chetumal). Local coordinators handle vendors, turnovers, and on-site issues in every market. Bilingual EN/ES across the team. Office in Zazil-ha, Playa del Carmen. The same operating standards apply whether you bring us one unit or twenty.
Owners who want a single accountable local partner — not a rotating cast of remote coordinators. Foreign and absentee owners who need real on-the-ground execution. Owners running short-term, long-term, or hybrid strategies who want consistent operating standards across the model. Investors who care about asset longevity, not just this quarter's number.
Request a free estimate, schedule a consultation, or WhatsApp us directly — all three land with the team within hours. There's no commitment to talking. Many owners come to us already comparing managers; we welcome those conversations and stay direct about whether we're the right fit.
Start with a free revenue estimate — no commitment required.
Tell us about your property. Our local team responds within 24 hours.