Direct answer
Cover money (statements, fees, repair approvals), operations (cleaning QA, maintenance SLAs), compliance (hospedaje tax, HOA), and exit terms (30-day notice). Reject fuzzy answers on how cash moves.
Cover messaging SLAs, cleaning cadence and QA, maintenance approvals, linen/spares, owner portal/reporting, pricing governance, taxes/compliance touchpoints, and fee scope.
Local context
“Full-service” isn’t standardized — definitions drift.
Common mistake
Signing over commission without defining inspections after turnovers.
Property owners
Free revenue estimate based on real market data. We respond within 24 hours — no commitment.
Related on PlayaStays
I've owned and operated rental property across multiple markets — long-term leases, short-term guests, hybrid use. I've run all three models personally and learned what actually protects an asset versus what just looks good on a contract. PlayaStays is built on the operating standards I'd want for my own property in Quintana Roo. If you own here, I'd like to talk.